Suppliers

Glencore’s Purpose is responsibly sourcing the commodities that advance everyday life. Our suppliers are critical partners in our commitment to responsible sourcing.

How we work with our suppliers

We expect our suppliers to share our commitment to ethical, safe and responsible business practices and support our Values of safety, integrity, responsibility, openness, simplicity and entrepreneurialism, as set out in the Glencore Code of Conduct and our Responsible Sourcing Policy.

Our expectations

Our Supplier Code of Conduct explains our requirements and expectations for our suppliers and how they work with us. 

Additionally, our Supplier Code of Conduct sets out requirements for our metals and minerals suppliers in line with Annex I of the Organisation for Economic Cooperation and Development Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict Affected and High Risk Areas 3rd Edition (OECD Guidance).

We require our suppliers, when working with Glencore, to act in a manner consistent with our Supplier Code of Conduct. Additionally, we encourage our suppliers to set expectations for their own suppliers that align with our Supplier Code of Conduct.

We take suppliers’ compliance with our Supplier Code of Conduct seriously. It will be incorporated, by reference, into all supplier contracts.

If a supplier identifies a breach of the Supplier Code of Conduct, or facts or circumstances that indicate or could lead to a breach of the Supplier Code of Conduct, they must report it to the relevant Glencore office or industrial asset management within a reasonable timeframe and they must cooperate with any subsequent investigation.

Due Diligence

We assess suppliers based on their risk, which includes consideration of both country and activity risk, and direct them to the most appropriate due diligence and management process for their risk level. Our suppliers are required to provide Glencore access to relevant information on reasonable request. Our due diligence processes take into account the differing complexity, maturity and circumstances of our diverse supplier base. 

Our due diligence processes address supplier risks associated with compliance with laws, respect for human rights such as equality, non-discrimination and diversity, respect for workers' rights of freedom of association, modern slavery, child labour, health and safety, environmental impacts, and where applicable, risks associated with Annex II of the Organisation for Economic Cooperation and Development Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict Affected and High Risk Areas 3rd Edition (OECD Guidance).

For suppliers of metals and minerals we conduct due diligence in accordance with the 5-Step due diligence framework defined in Annex I of the OECD Guidance. We expand on our requirements for suppliers of metals and minerals further in Annex 1 of our Supplier Code of Conduct.

Investigation and corrective actions

Where we find instances of non-compliance by our suppliers with the requirements of our Supplier Code of Conduct, we investigate these incidents to understand causes and contributing factors, and we take appropriate action accordingly. Our suppliers are required to cooperate in the investigation and assessment of potential or actual adverse impacts and provide Glencore access to relevant information on reasonable request.

We collaborate with our suppliers and relevant stakeholders to address the deficiencies identified and mitigate identified potential or actual adverse impacts as appropriate. However, where we find that a supplier cannot or will not take actions to demonstrate compliance within an agreed timeframe, we may review our continuing relationship with that supplier up to and including termination of engagement.

If we become aware of facts or circumstances that, in our reasonable determination, indicate that a supplier has breached, or may breach, our Supplier Code of Conduct, either (i) intentionally, (ii) repeatedly, (iii) in a manner that we reasonably consider to be serious and unlikely to be capable of remediation, or (iv) in circumstances where we reasonably consider that the supplier cannot or will not take actions to demonstrate compliance within an agreed timeframe, under our Supplier Code of Conduct, we are entitled to terminate our agreement(s) with that supplier by written notice, without prejudice to any other remedy we may have.

With regards to instances of non-compliance by our suppliers of metals and minerals with the risks identified in Annex II of the OECD Guidance, we comply with the mitigation and termination requirements defined in Annex II of the OECD Guidance.

FAQs

If you are interested in becoming a supplier, please reach out to the Glencore office or industrial asset that you would like to work with.

No. The Supplier Code of Conduct is an update and rebranding of the former Glencore Supplier Standards.

Yes. All suppliers are required to comply with the Supplier Code of Conduct. Please contact your local Glencore office or industrial asset if you would like further information.

We assess suppliers based on their risk, and direct them to the most appropriate due diligence and management process for their risk level. This may include, for example, filling in a due diligence questionnaire. Our suppliers are required to provide Glencore access to relevant information on reasonable request. 

Our due diligence processes take into account the differing complexity, maturity and circumstances of our diverse supplier base. 

For suppliers of metals and minerals we conduct due diligence in accordance with the 5-Step due diligence framework defined in Annex I of the OECD Guidance. We expand on our requirements for suppliers of metals and minerals further in Annex 1 of this Supplier Code of Conduct. 

We take a risk-based approach to requiring suppliers to provide evidence of their compliance to the requirements of our Supplier Code of Conduct, and we monitor suppliers’ compliance on an ongoing basis. 

Our due diligence processes, which include requiring certain suppliers to fill in a  questionnaire, are intended to identify supply chain risks associated with compliance with laws, respect for human rights such as equality, non-discrimination and diversity, respect for workers' rights of freedom of association, modern slavery, child labour, health and safety, environmental impacts, and where applicable, risks outlined in Annex II of the OECD Guidance. 

We undertake this due diligence on suppliers because, in addition to operating responsibly, we seek to incorporate social, ethical, and environmental considerations in our relationships with suppliers and customers. We are committed to understanding, assessing and addressing the risk of human rights violations, environmental impacts, and other concerns in our supply chains.

We may ask suppliers to complete the due diligence questionnaire during pre-qualification, the tendering process, periodically throughout the duration of an engagement with us and/or at the renewal of an existing contract.

Where required we provide training and additional resources for suppliers on the requirements of the Supplier Code of Conduct. 

We work with suppliers as necessary to communicate our expectations and build understanding of our requirements. 

Please contact your local Glencore office or industrial asset if you would like further information on training and additional resources.

Where we find instances of non-compliance by our suppliers with the requirements of our Supplier Code of Conduct, we investigate these incidents to understand causes and contributing factors, and we take appropriate action accordingly. Our suppliers are required to cooperate in the investigation and assessment of potential or actual adverse impacts and provide Glencore access to relevant information on reasonable request.

We collaborate with our suppliers and relevant stakeholders to address the deficiencies identified and mitigate identified potential or actual adverse impacts as appropriate. However, where we find that a supplier cannot or will not take actions to demonstrate compliance within an agreed timeframe, we may review our continuing relationship with that supplier up to and including termination of engagement.

We encourage our suppliers to report any concern relating to a breach of Glencore’s  Supplier Code of Conduct to their local Glencore contact. 

If a concern remains unresolved or a reporter feels uncomfortable using these local channels, the Glencore Raising Concerns Programme offers anonymous reporting channels for all Glencore employees, contractors, suppliers, business partners and other stakeholders. This includes our indirect suppliers. 

The Raising Concerns Programme is managed by Glencore’s Head Office in Switzerland and is available to report concerns in various languages in a secure manner. Concerns may also be reported anonymously. Accessing Glencore’s Raising Concerns Programme is easy - glencore.raisingconcerns.org. Phone numbers are available too, and the number for use in various countries can be found on the programme’s web page. Emails can also be sent to codeofconduct@ouramazinggrace.com.
 

Related downloads

Supplier Code of Conduct
Download
Responsible Sourcing Policy
Download

Supplier Code of Conduct

Archived Supplier Standards